Frequently Asked Questions
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Your first pair of socks will be shipped within 2 business days of placing your order. You will then be billed again on the 1st of the following month for your 2nd pair of socks. For example, if you signed up for subscription on the 18th of September your first pair will ship within 2 business days. You will then be billed again on the 1st of October for your second pair.
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Your initial payment will go towards your first subscription pair which will ship within 2 business days of placing your order. You will then be billed again on the 1st of the following month for your second pair, and then again on the 1st of each month while subscribed.
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Yes, you are never locked in to our subscription service. Simply send us an email and we'll get you sorted. Please note, once your payment comes out on the 1st of each month we are unable to issue a refund.
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Yes, you have the ability to login to your subscription account and change the size of socks you receive. This change happens immediately so you’ll get your new size on the upcoming shipment.
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Upon signing up and purchasing your subscription for the first time you will be asked to input your name, shipping address, payment method and email. This information will then create a customer account with our site. You can then access your account at any time through our website, giving you the ability to edit all personal information.
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Our subscription is aligned with our monthly limited-edition sock. This means the sock you receive each month will be a surprise.
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Our S/M socks fit women's shoe size 5-9 and men 4-7. Our M/L socks fits women shoe size 10-13 and men 8-12.